(Last Updated: 17/03/2022)

Before making a booking, customers are requested to read and understand the applicable Refund and Cancellation Policies.


  • A Customer is entitled to a refund of 75% if he/she cancels the confirmed booking up to 7 days before the Date of Service (before 12 PM).
  • A Customer is entitled to a refund of 50% if he/she cancels the confirmed booking up to 3 days before the Date of Service (before 12 PM).
  • If the Customer cancels within 3 days of the Date of Service, he/she is entitled to no refund.

In case of any refunds that Beencity owes Customer(s), the processing shall be completed within 5-7 working days.


Cancellation for peak dates that is Diwali (21st Oct to 31st Oct 2022) and Christmas and New year (24th Dec 2022 to 2nd Jan 2023) will not be accepted.


If a booking is canceled due to a lockdown imposed by local authorities or the implementation of travel restrictions, customers have the option of rescheduling on any non-peak days within the next 6 months.